Membership Terms
[last updated July 2024]
These terms and conditions apply to your purchase of membership to our online guitar portal.
Guitar Mastery Method and https://www.guitarmasterymethod.com/ (our ‘website’) are owned and operated by Wallace Products Ltd NZBN 9429 0416 54 trading as Guitar Mastery Method (referred to as ‘we’, ‘us’, ‘our’ or ‘Guitar Mastery Method’).
We encourage you to read these terms and conditions, together with our Privacy Policy, and our Website Terms of Service, collectively referred to as our ‘terms and conditions’.
These terms and conditions will become binding once you agree to proceed with membership, use our membership benefits, or make any payment for membership access. No variations to these terms and conditions will be accepted by us.
1. Membership Program
1.1 Guitar Mastery Method offers self-paced guitar courses through our website using your online login, as well as guitar lesson tips, helpful website content and access to our members-only community private Facebook group or other social media platforms.
1.2 We offer you a choice of membership type, with helpful support through our self-paced online guitar courses, inside of our VIP Club membership, and coaching in a small group setting or 1-on-1, depending on your level of skill, commitment to the program and the type of courses you are seeking to receive.
1.3 Our VIP Club membership gives you access to our curriculum, access to the Guitar Mastery Method course vault, the addition of monthly live lessons with one of our special guests, and other bonuses.
1.4 On our website you will be asked to provide your name, contact information and payment details. All our payments are processed through our payment providers.
2. One-on-One Live Lessons and Personalised Feedback
2.1 Our courses are available online through the membership login on our website.
2.2 The live lessons offered under our VIP Club membership are via audio/video conferencing, using a platform of our choice. You must have access to a device that supports this method of communication, and a stable internet connection.
2.3 No discounts are provided if you cannot complete any of our courses or cannot use your membership benefits in full, due to your inability to access the internet.
2.4 All unused courses and other membership benefits will expire at the termination of your membership.
3. Online Access
3.1 Once you have purchased a membership, we will provide you with online access to the login area on our website. You will also have access to our private social media pages, such as Facebook groups.
3.2 We may make additional online helpful content and other website-based resources (materials) available to you during the term of your membership.
3.3 You will be provided access to these materials with a username and password at the time of registration. You agree to not share your login details with anyone. Please ensure that you have given us your correct email address as it will be used to register your login details.
3.4 If you intentionally or carelessly grant access to another person, we reserve the right to cancel your online access, without refund or discount. This is an express condition of your membership.
3.5 You agree to abide by our online rules. If we become aware of any online misuse of your login details or your social media group access, we will first notify you to confirm if you have granted any access to anyone else, before we suspend your access to our services. All our group rules are listed on our social media group page.
3.6 Your online access to our member benefits will end when your membership expires.
3.7 This access will continue for as long as the membership type is offered by us and is offered online only. We will notify members in writing with at least sixty (60) days’ notice if the membership is no longer available.
3.8 Please note that you only have access to our online portal and courses if you have a current membership. If you have suspended your membership for any reason, you will lose access for the time that your membership is suspended.
3.9 If your account has been paused or suspended and you would like to apply for it to be reinstated, please email us at [email protected].
4. Your Responsibilities
4.1 You agree to:
(a) make payment in full by the due date;
(b) attend any courses as agreed, or reschedule within the 24-hour timeframe;
(c) provide your true and correct contact details at the time of online registration including your correct email address;
(d) keep your online access login and password secure and free from access to a third party;
(e) immediately notify us if you notice any unauthorised activity on your account or other breach of security;
(f) not access or use our online resources in a manner that could damage, disable, overburden, or impair our website or interfere with another party’s use and enjoyment of the online resources;
(g) not intentionally hack into areas of our website or online platform that is not intentionally made available to you;
(h) not use our programs or resources for any purpose that is unlawful, prohibited by these terms, in a way that causes damage or harm to another, or in a manner that could bring us into disrepute; and
(i) give written notice if you would like to cancel your membership.
5. Fees and Payment
5.1 You agree to make payment in full for your membership, either by monthly instalments or a yearly payment upfront. All our prices are listed on our website before you proceed with your purchase.
5.2 You understand that you can cancel at any time, with written notice and your access will then end at the end of your subscription period, without refund.
5.3 Payment is to be made through our payment processing platform, such as Paykickstart, Stripe, PayPal, and paid in advance of your membership. This means that if you are on a monthly membership, you have paid a month in advance before you are able to access our program. If you are on a yearly membership program, you have paid your yearly membership fees upfront and in full before you can access the program and its benefits.
5.4 If you have any problems with your payments, you should contact our support team on [email protected]. We will endeavour to respond within 7 days of your written request.
5.5 If you are on a monthly membership and you are in arrear with your payments, your services and your access to the online membership login will be suspended until your payment is received in full.
5.6 If your payment is dishonoured for any reason, you will be liable for the dishonour fees or any additional bank fees incurred by us from your failure to pay. If any money remains unpaid, you will also be liable for any costs and disbursements that we incur in pursuing the outstanding debt amount. This includes legal costs on a solicitor-and-own-client basis, as well as debt collection costs, to the fullest extent possible under the applicable legislation.
6. Refund policy
6.1 We will provide you a refund if you change your mind within the first 60 days of your membership.
6.2 If you want to cancel your membership and it has been greater than 60 days since your purchase, we will not provide a refund. Your membership will end at the expiration of your subscription period.
7. Cancellation
7.1 Your access to online guitar courses and to the online login will expire at the end of your subscription period.
7.2 We reserve the right to cancel, suspend or change your access to the online login at any time without notice if we believe that you have failed to comply with these terms and conditions. We will not provide a refund if your access to the online login is cancelled for non-compliance. In no event will we be liable for any loss or damage as a result of cancelling your access to the online login.
7.3 If you would like to cancel or amend your membership, please email us at [email protected].
7.4 We will not be responsible for a delay or failure to cancel your membership if there is an error in addressing your email or other details. You will be liable for payment until we have received written notice of your cancellation.
8. Intellectual Property and Copyright
8.1 All intellectual property rights in our courses, courses, programs and online content remains our property, and these terms apply in conjunction with our Website Terms of Use. When you purchase any of our products (such as our GPR Systems Book) or our memberships, you agree to abide by our terms. Access to the online login portal does not give you any ownership rights to those program resources or any other program material.
8.2 Our course content is strictly for personal use only and you agree not to share it with anyone. We grant you a non-exclusive, revocable licence to access the course content for the purpose of increasing your personal knowledge and improving your guitar-playing abilities. The purpose of this clause is to protect our intellectual property and livelihood.
8.3 If you download our course content, materials or other information made available only to members and then you subsequently cancel your membership, you agree to immediately delete all of our intellectual property from all of your devices and will not use it. A refund will not be provided to you if you attempt to circumvent paying for the course and receiving the benefits.
9. Your content and data
9.1 We provide no guarantee for the security of any data you provide to us (such as a video of you playing the guitar). We will not be responsible or liable for the storage, theft, deletion, correction, destruction, damage or loss of any stored data. We recommend you have a regular back-up system in place for your systems.
10. Security and accessibility
10.1 Please refer to our Website Terms of Use for the terms regarding security and accessibility.
11. Third party services
11.1 We may make recommendations to third parties, including but not limited to third party products, programs or services (‘third party services’). These recommendations may be made because they are the systems we use, or we consider them to be quality products or professional service providers (to the best of our knowledge at the time).
11.2 You agree that before you accept any of our recommendations, you must first complete your own due diligence. We will not be liable or responsible for your use of third party services, or loss or damages you or any other person suffers due to the use of the third party services.
12. Disclaimer
12.1 You acknowledge that we are delivering online self-paced guitar courses and we cannot do the work for you. You can learn at the pace that suits you and your circumstances.
12.2 You agree to take responsibility for your own skill level, circumstances, learning pace and acknowledge that the benefit you receive from the guitar courses will entirely depend upon your ability to apply the knowledge from your course courses to your own skill base.
12.3 You understand that it may take some members a greater commitment of time and effort than others to implement suggested changes or ideas, and that varied results may arise based on the individual’s starting point and flexibility to change.
12.4 We make no guarantee that your objectives will be met or that your results will be consistent or improve.
12.5 You are responsible for your own decisions, choices, actions and results when applying any of the lesson techniques. You agree that we will not be liable for any action or inaction, or for any direct or indirect result of any services that have been provided by us.
12.6 While every care is taken, we make no representations about the suitability, reliability, availability, timeliness, completeness and accuracy of anything provided for any purpose as part of our guitar courses. To the maximum extent permitted by applicable law, any resources are provided “as is” without warranty or condition of any kind.
12.7 Information provided in the program is for educational purposes only and we take no responsibility for any use made by you of the information supplied.
12.8 Guitar Mastery Method cannot be held responsible for any typographical errors, including your email address, made by you at the time of registration. Please confirm you have entered your details correctly when you purchase any of our products and memberships.
13. Limited liability and indemnity
13.1 Please refer to our limitation of liability in our Website Terms of Use.
14. General
14.1 Notices:
(a) Any required notice between the parties, including a notice of dispute, may be provided electronically in writing to the email contact details notified in the schedule, or as later notified in writing.
(b) Notices sent electronically are deemed to have been received on the same business day if sent prior to 4.00pm on that business day and otherwise, the next business day (where a business day is a day that is not a public holiday, Saturday or Sunday in our jurisdiction).
15. Severability – If any of these terms and conditions are determined to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed replaced by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.
16. Waiver – Any time or other indulgence granted by us will not in any way amount to a waiver of any of our rights or remedies under this agreement.
17. No Relationship – We are providing services to you as an independent contractor and nothing in this agreement should be interpreted to suggest otherwise.
18. Governing Law – This agreement is governed by the laws of New Zealand and the parties agree to be subject to the jurisdiction of the courts of New Zealand in the event of a dispute.
End.